Guest Services

Customer Service

Guest Services is located on the northeast side of the Centre. Enter through the North entrance (off Willowbrook Drive) and take the first left towards Hudson’s Bay. Our team can provide you with centre information along with:

  • Gift cards, gift wrapping & gift ideas
  • Seasonal gift with purchase & enter-to-win promotions
  • Store & special events information
  • Complimentary stroller & wheelchair loan
  • Complimentary portable cell phone charger loan
  • Shopping centre employment opportunities
  • Emergency “jump starts” for vehicles
  • Transit, accommodation, tourism & attraction information
  • Lost & found
  • SPC Card™ sales


  • ATM cash machine near the Shaw Kiosk
  • Family restroom in the food court along with a Mother’s room
  • Walking Club
  • Shop ‘n Stroll fitness program
  • Electric car charging service
  • Bike racks

Gift Wrapping

Our gift wrap service is available at Guest Services year round. Choose from a selection of gorgeous Willowbrook branded gift wrap and ribbons to suit your occasion.

  • Small: $3.00
  • Medium: $4.00
  • Large: $6.00
  • Extra Large: $10.00
  • Huge: $12.00
  • Gift Boxes: $2.00

Gift Cards

Give the gift of choice!

We make gift giving for birthdays, weddings or any special occasion easy. Visit Guest Services to make your purchase today. Gift cards are available in denominations of $10 to $500. Cash, Interac, Visa and MasterCard are all accepted.

Gift cards are accepted at the majority of Willowbrook’s 140 merchants including Hudson’s Bay, Toys“R”Us, and Sport Chek. Please note however that the following retailers currently do not accept our gift card: International Currency Exchange, Willowbrook Drycleaning & Alterations, Willowbrook Lottery Centres, Freedom Mobile. Gift Card acceptance is subject to change without notice.

Willowbrook gift cards are not redeemable for cash. As well, they cannot be used to pay on a credit account, for “card not present” preauthorized transactions or, for tips. They are also non-refundable. In the case of returning retailer purchases, refunds are subject to the individual retailer’s return policy.

Tip: Before you Shop… Stop and check your balance by

Visiting, calling 1.800.755.8608 or visiting Guest Services.

Gift cards are subject to the following terms and conditions:

This gift card is issued by PACE Savings & Credit Union Limited.

Maintenance Fees

Willowbrook gift cards do NOT expire and have no activation fees. Don’t hide them away because if you have not spent the card balance within 16 months of the purchase date, EML Payments charges a non-refundable $2.50 monthly maintenance fee per month until the card balance has been depleted. If requested by you in the 15th month, the 16th month will be extended to 19 months by the gift card company.

Willowbrook Shopping Centre is not responsible for lost or stolen cards or a reduced card balance as a result of inactivity and/or failure to renew before the 16th-month maintenance fee deadline.

Lost Gift Cards

Never fear! You can replace your gift card by going to Guest Services. All we need is your original gift card purchase receipt. The fee for replacing your lost or stolen card is $5.

Corporate Orders

Have a special event, want to reward an employee or simply celebrate a job “well done”? Let us help you put together that special incentive package! Of course, we need a bit of time for large requests but we’d be happy to assist! Placing an order for $750 or more in cards? Call Guest Services at 604.530.4492 to find out about our Cineplex® Admit One Ticket bonus for large gift card orders.

®/™ Cineplex Entertainment LP or used under license.



SPC Card

The 2019/2020 SPC Card™ will be available at Guest Services starting August 1, 2019 for just $10! The SPC Card™ is for students only, and having one allows you to save money every time you shop for the brands you love! The SPC Card™ is valid from August 1, 2019 to April 30, 2020.

Location: Guest Services
Contact Info: 604.530.4492

Walking Club

The Willowbrook Walking Club is an initiative of Willowbrook Shopping Centre. Members of the Walking Club meet every morning and walk the Centre.

As well as the benefits of exercise, members enjoy monthly breakfasts held in the Centre’s Food Court. Year round, the Centre is a secure, dry and warm environment for members to walk and socialize. Join our 50+ members for fun!

Interested in joining? Call Dixie Platt at 604.530.4447. To sign up or for more info, contact: Lorrie Dippel at 604.398.2848

Shop ‘n Stroll

The Shop ‘n Stroll program at Willowbrook Shopping Centre is offered to new parents and babies every Tuesday and Friday morning at 9:30 am.

The Shop ‘n Stroll fitness routine consists of a 45-minute exercise class of power walking, strength, toning and flexibility training lead by a certified fitness specialist from Runners & Booties Fitness. The last 15 minutes is devoted to socializing for moms, dads and babies.

Participation is by donation of baby items such as baby food or formula for Basics for Babies. Classes meet in the Centre, in the southwest corridor by Sport Chek and Toys R Us.

To register for Shop ‘n Stroll, call certified fitness instructor, Lara Leontowich of Runners and Booties Fitness at 604.492.3688 or visit

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